In the wrong hands the latest technology means nothing
There’s a reason owners and management companies keep wishing they’d found us first: We’ve implemented the most advanced technology available — human intellect, judgment, and foresight.
Breaking old traditions with new standards of excellence
We proudly dare to rebel against the current standard of the WiFi industry: cookie-cutter, off-the-shelf, uninspired and uncustomized networks installed by nameless, faceless subcontractors of subcontractors who disappear once the job is done.
High-speed, reliable, and secure WiFi
Our network solutions are custom-engineered for the unique needs of all types of properties ensuring stable, secure, high-speed internet connection at all times.
Network support and monitoring
We’re proud to serve as the industry’s leading and most trusted network monitoring services provider. With our proactive, real-time monitoring, we identify and handle network issues as soon as they arise.
24/7 support services
Available 24/7, 365 days a year, our experienced support staff is ready to swiftly handle any issues — from login difficulties to weak signals — ensuring your users get the very best online experience.
Technology that moves the industry forward
We’ve introduced continuous innovations to the industry — devising custom solutions to unique problems using advanced technologies. Several of these have gone on to become industry standards.
Industry-Leading WiFi Solutions Since 2003
Hospitality WiFi Solutions
Our hospitality network solutions are custom-engineered for the unique needs of hotels, resorts, casinos, and other commercial venues, ensuring stable, secure, high-speed internet connection at all times.
MDU Internet Services
Our managed internet solutions designed for apartments, condos, student housing, senior living, military communities, and more deliver reliable, high-speed connectivity property-wide.
WiFi Network Hardware and Design
Our experienced technicians conduct an extensive network site survey in order to provide a visual roadmap detailing precisely what hardware or cabling needs to be installed and where. The result is a high-performance network tailored to your property.
TV Casting Solutions from Touchstone 1
Bring the comfort of home to your property with our casting solutions. Let guests stream their favorite content straight to the in-room TV from their own devices — with no app downloads, no logins, and total privacy. Easy to install and even easier to use, with just a quick QR code scan.
Find out MoreThousands Of Apps Available To Cast From Your Guests Devices.
Easy QR scan to connect with the TV
GuestCast Analytics Dashboard
Optional Remote
Security Solutions
Smarter security starts here. Our expert-designed surveillance systems are tailored to your property’s unique needs, giving you reliable protection and peace of mind — all within your budget.
Our fully interactive in-room platform that lets guests stream, explore property services, and even check out, all from their TV. Customizable, user-friendly, and packed with features, it’s the smart way to elevate the guest experience and streamline operations.
Bring the comfort of home to your hotel with Touchstone 1 Smartroom. Guests can seamlessly stream their favorite content, enjoy interactive digital experiences, and stay connected—all with compatibility across major TV brands.
Entertainment
Offer your guests a variety of TV channels, movies-on-demand, digital radio, streaming apps, and more. Guests can even stream content from their own devices to the TV.
Information
Inform your guests about the information they need to know about your property, provide guest bill views and weather, and gather valuable feedback from them.
Advertisements
Use the TV system to promote internal offerings such as your spa, gym, restaurant, room service, etc. You can message your guests promotions, room status updates, and more.
FUSION Platform
This next-generation IP data and voice network gateway is designed to replace more than six complicated network components with one easily managed device, so you can streamline network management and enhance your users’ experience.
Who is Touchstone 1
Through it all, we’ve never lost sight of the human part of the technological quation. It’s why as we innovate, we also elevate — elevating our people and their skills, while elevating your experience and your users’ satisfaction.
The Sound of Silence. Great song. Terrible support model.
In a technology-driven industry, bells and whistles all sound good, especially when trying to get your business. What doesn’t sound good? The silence that kicks in after the ink has dried.
That’s why 71% of the companies we’ve worked with in the last two years came to us looking to sleep better at night and have happy tenants or guests. And they got what they were looking for.
A Los Angeles hotel owned by a well-known property group had been a customer of the same provider for more than 5 years. A poor network and lack of response to the hotel chain’s requests for improvement culminated in their coming to us, where they could be sure of fast responses and superior problem-solving engineering.
A high-end NC Apartment complex was tied to a legacy security provider that simply wasn’t keeping up before partnering with Touchstone 1. Their cameras frequently malfunctioned, their hardware operations were spotty at best, and routine maintenance requests often went unanswered for days. On top of that, network outages during peak hours and sluggish upload speeds made remote monitoring nearly impossible. After repeated complaints from residents and on-site staff—and no meaningful improvements from their old vendor—they decided it was time to switch to a provider that could guarantee both reliability and proactive support.
A large hotel in NYC switched to us after experiencing issues with a network installed by another industry leader. The support they received was from technicians who lacked the knowledge needed to resolve the problem, and the issues continued weekly. That relationship ended up in court. Meanwhile they’ve received the service they needed from us.
A high-end NC Apartment complex was tied to a legacy security provider that simply wasn’t keeping up before partnering with Touchstone 1. Their cameras frequently malfunctioned, their hardware operations were spotty at best, and routine maintenance requests often went unanswered for days. On top of that, network outages during peak hours and sluggish upload speeds made remote monitoring nearly impossible. After repeated complaints from residents and on-site staff—and no meaningful improvements from their old vendor—they decided it was time to switch to a provider that could guarantee both reliability and proactive support.
And the list goes on. If any of this sounds familiar, let’s talk.
