Touchstone 1 SmartRoom Guest Entertainment Platform

Elevating Hospitality Technology

For more than two decades, we’ve pushed the boundaries of hospitality technology, launching industry-firsts like Touchstone 1 SmartRoom and Touchstone 1 TV Casting.

But it’s not just about innovation — it’s about the people behind it, the ones ensuring every upgrade works seamlessly for you and your guests. That’s why, as we elevate technology, we always elevate the human touch that makes it all work.

This means pushing our level of care right alongside our ingenuity — so your property runs smoother and your guests have better experiences.

SmartRoom for Smarter Guest Experiences and Hotel Operations

SmartRoom gives your guests the modern entertainment experience they expect — while giving your property the tools it needs to inform, engage, and operate more efficiently.

Guests can seamlessly stream their favorite content, enjoy interactive digital experiences, and stay connected — all with compatibility across major TV brands.

The platform also integrates with your PMS and includes backend tools for staff support, guest messaging, and operations efficiency.

Guest Entertainment

Offer your guests a variety of TV channels, movies-on-demand, digital radio, streaming apps, and more. Guests can even stream content from their own devices to the TV.

Guest Information & Feedback

As a complete hotel guest communication system, SmartRoom lets you inform your guests about your property, share real-time updates, display weather and billing info, and gather feedback directly from the TV interface.

Property Promotions & Advertising

Promote your amenities and services through in-room messaging and on-screen campaigns, and run targeted ads for local businesses to create new revenue streams.

Hotel Operations Tools

Support your staff with tools for housekeeping task management, emergency communications, room status updates, and more — all integrated into one system.

Intuitive User Interface Design

Designed for ease of use, the SmartRoom interface helps guests and staff find what they need, fast.

The left sided navigation creates clear structure between the main menu to the left and content to the right.

The grid-based layout has a main menu that consists of a number of tiles. Behind every tile the user finds more information or an application.

The footer-based main menu on the bottom of the screen leaves plenty of room for visuals and widgets such as weather.

Touchstone 1 TV Casting Solutions

SmartRoom users can cast their favorite subscription services, such as Netflix, Disney+, Hulu, YouTube, Amazon Prime, and MAX, directly from their mobile devices to the TV.

Device pairing takes just seconds. Guests simply scan a QR code — no logins, downloads, or frustration

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Hotel Digital Signage Solutions

Engage guests right where they gather with branded digital signage.

SmartRoom’s hospitality digital signage displays can be installed in lobbies, hallways, elevators, and other public areas to keep guests informed and engaged. Whether you’re sharing hotel updates, promoting in-house specials, or looping local attractions, our system makes content creation and scheduling fast and easy.

Pre-styled templates with editable fields make it easy to create polished displays.
Slideshows, videos, images, and web content can be easily combined into custom playlists and displayed where and when you want.
Optional touch control allows for interactive experiences.

Hotel Housekeeping Software Suite

SmartRoom includes a fully integrated hotel housekeeping management system. This user-friendly hotel housekeeping system makes task assignment, tracking, and collaboration more efficient.

• Task management & assignment:

Easily assign cleaning tasks for individual rooms, floors, or entire wings of the hotel.

• Smart, one-click filtering:

Quickly access relevant rooms using filters based on room and reservation status.

• Time budgeting by room type:

Track estimated vs. actual cleaning time, based on room category.

• Live room & guest details:

View up-to-date room and reservation info with easy-to-read icons and hover details.

Hotel Evacuation & Emergency Messaging

SmartRoom’s touch-enabled emergency messaging control panel helps hotel staff respond to emergencies quickly.

When connected to the alarm control panel, it can automatically broadcast alerts to in-room TVs, keeping guests informed and calm. The result is greater safety and peace of mind.

Pre-set audio messages include:

Fire alarms
Evacuation instructions
False alarm clarifications
Fire drill alerts

The system can also:

Auto-trigger first message alerts via analog relay
Address multiple areas or buildings
Operate in rehearsal or live mode for routine safety testing and drills

Touchstone 1 SmartRoom Features

SmartRoom offers a comprehensive suite of features to enhance the guest experience and streamline hotel operations and guest communications.

Media & Streaming Options

Give guests the power to relax their way, with flexible entertainment options.

Pay-TV channels
Video-on-Demand movies
Digital radio channels (terrestrial, cable or IPTV)
TV channels (terrestrial, cable or IPTV)

Guest Personalization & PMS Integration

Create a more personal stay with tools synced to your PMS.

Welcome messages & guest-specific settings
Language preferences
Group messaging
Wake-up alarms
Viewing rights by guest
VIP services & upgrades
In-room purchases
Bill views & express checkout
Room status updates

Hotel System Controls

Manage guest experiences and backend settings all from one place.

Fully customized user interface
Multi-language support
Usage & media stats
Instant messaging system
Monitoring & email alerts
Hotel info pages & service details

Centralized Admin Management

Easily manage system-wide settings with one user-friendly interface.

Content management of all on-screen content
Firmware & channel updates
Centralized management of TV channels, packages and movies
Admin group settings

Built-in Smart Applications

Enhance guest engagement with interactive, customizable apps.

Smart TV apps
Electronic program guide (EPG) (on-screen TV schedule)
Local & multi-location weather
RSS news feeds
Wake-up tools
Guest feedback forms
External webpage support

Social Media Connectivity

Enhance guest engagement with interactive, customizable apps.

Customizable X (Twitter) feeds in menu or on top of live TV
TV app–based access to Facebook, X, and more

All-in-One Guest Entertainment and Hotel Operations Platform

Elevating Hospitality Technology