The Sound of Silence. Great Song. Terrible Support Model.
Take for instance:
A high end resort in upstate New York came to us due to the lack of responsiveness of the previous vendor, one of the largest providers of WiFi for hotels. Our communication and responsiveness were the major differences.
A new ski resort in Aspen had been working with an industry leading vendor for some time but that vendor could not resolve the problems involved and gave up. The ski resort came to us, we found out what they needed and delivered it.
A high end golf resort in Ventura County required a complex hospitality network which their existing providers were unable to design and provide. In this case Ruckus, knowing our capabilities, came to us to take over the challenge. The client has been very happy with our expertise and service.
Hospitality Wireless Internet Services
Stable, Secure WiFi for hotels
Our wired and wireless internet service ensures that all users are guaranteed an online experience that’s always stable, secure, and high-speed and keeps them coming back to your hotel.
Scalable Hospitality WiFi Solutions
Hospitality WiFi needs are evolving faster than ever before. HIS networks are designed with full scalability in mind, allowing properties to seamlessly and affordably update their capabilities to support future devices, applications, and services.
Exceptional Service From Experts Who Care
There’s a reason why we’ve been around for more than twenty years. From expertly designed, custom-engineered network solutions and fast, efficient installation to 24/7 network monitoring and guest support, our team is dedicated to implementing the latest solutions that exceed not only your guests’ but your own expectations.
Hospitality WiFi by Touchstone 1: A Higher Level of Connection
Through it all, we’ve never lost sight of the human part of the technological equation. It’s why as we innovate, we also elevate — elevating our people and their skills, while elevating your experience and your users’ satisfaction.
Here’s why top properties keep switching to us:
- WiFi for hotels designed around your property, not a cookie-cutter playbook
- Custom networks that scale with your operations and your guests’ expectations
- A support team that actually supports — before, during, and long after install
- Field engineers and installers with a decade or more of on-the-ground experience
Hospitality WiFi Support
Our 24/7/365 call center is ready to swiftly handle any and all of your guests’ needs with expert advice and superior customer service.
Real-Time Network Monitoring
With 24/7 real-time monitoring, our team of experts ensures your WiFi service continues to exceed guest standards.
Maintenance Services
Implementing a hospitality WiFi network is only half the battle. Our customized maintenance plan ensures hardware and software continue to run in peak condition.
How We Build Better Hospitality Networks
Step 1: Custom Site Survey
We develop a precise visual map of your property to design a network that fits the way your staff and guests connect.
Step 1: Custom Site Survey
Our in-house-trained technicians handle installation quickly and efficiently, allowing for full-coverage, follow-me WiFi.
Step 3: Go Live with 24/7 Monitoring
Our in-house-trained technicians handle installation quickly and efficiently, allowing for full-coverage, follow-me WiFi.
Innovative Hotel WiFi Solutions
Hospitality IoT Solutions
From smart thermostats to mobile key access, our IoT services brings property-wide control onto one secure, scalable platform for hotel management.
Hotel Security Solutions
Smarter security starts here. Our expert-designed surveillance systems are tailored to your property’s unique needs, giving you reliable protection and peace of mind — all within your budget.
Say Goodbye to Bandwidth Problems
No more bottlenecks. No more guest complaints. Our smart bandwidth management tools ensure every user gets their fair share of bandwidth at the speed they need — even during peak usage — and allow you to scale bandwidth up or down as needed.
Hospitality Bandwidth Solutions
Convention & Conference WiFi Services
Ensure your a seamless online experience at conferences, seminars, and meetings with our network-planning tools and services. Our conference WiFi solutions include:
- Dedicated internet bandwidth
- Dedicated internet bandwidth
- WiFi or wired connectivity
- Virtual private networks for enhanced security
- Dedicated team of IT specialists during events
- User-friendly proprietary Conference Planner for effortless network setup
- WiFi or wired connectivity
- Virtual private networks for enhanced security
- Dedicated team of IT specialists during events
- User-friendly proprietary Conference Planner for effortless network setup
Smarter Tools for Hospitality WiFi Management
FUSION Platform
This next-generation IP data and voice network gateway is designed to replace more than six complicated network components with one easily managed device, so you can streamline network management and enhance your users’ experience.
With the purchase of just one solution, our customers gain a range of advanced network management capabilities including:
- Effortless web server setup and management
- Advanced firewall and cyber security protection
- Ad and DHCP server capabilities
- Effective and seamless Gateway authentication
FUSION DASHBOARD
Our proprietary dashboard portal provides clients with an unmatched ability to analyze all components of a network in real time, while also providing direct control over every aspect to ensure optimal internet performance.
FUSION FLEET MANAGER
This ultra-simplified dashboard for Fusion Gateway makes it easy for on-site property managers to update users, bandwidth, and security settings in minutes.
OPERATOR PORTAL
This ultra-simplified dashboard for Fusion Gateway makes it easy for on-site property managers to update users, bandwidth, and security settings in minutes.
In-Room Technology Designed for Today’s Guest
TV Casting Solutions from Touchstone 1
Bring the comfort of home to your property with our casting solutions. Let guests stream their favorite content straight to the in-room TV from their own devices — with no app downloads, no logins, and total privacy. Easy to install and even easier to use, with just a quick QR code scan.
Explore TV Casting Solutions
Touchstone 1 SmartRoom
Our fully interactive in-room platform that lets guests stream, explore property services, and even check out, all from their TV. Customizable, user-friendly, and packed with features, it’s the smart way to elevate the guest experience and streamline operations.
Explore Touchstone 1 SmartRoom
