The Sound of Silence. Great Song. Terrible Support Model.
Take for instance:
A high end resort in upstate New York came to us due to the lack of responsiveness of the previous vendor, one of the largest providers of WiFi for hotels. Our communication and responsiveness were the major differences.
A new ski resort in Aspen had been working with an industry leading vendor for some time but that vendor could not resolve the problems involved and gave up. The ski resort came to us, we found out what they needed and delivered it.
A high end golf resort in Ventura County required a complex hospitality network which their existing providers were unable to design and provide. In this case Ruckus, knowing our capabilities, came to us to take over the challenge. The client has been very happy with our expertise and service.
Hospitality WiFi by Touchstone 1: A Higher Level of Connection
Through it all, we’ve never lost sight of the human part of the technological equation. It’s why as we innovate, we also elevate — elevating our people and their skills, while elevating your experience and your users’ satisfaction.
Here’s why top properties keep switching to us:
- WiFi for hotels designed around your property, not a cookie-cutter playbook
- Custom networks that scale with your operations and your guests’ expectations
- A support team that actually supports — before, during, and long after install
- Field engineers and installers with a decade or more of on-the-ground experience
Hospitality WiFi Support
Our 24/7/365 call center is ready to swiftly handle any and all of your guests’ needs with expert advice and superior customer service.
Real-Time Network Monitoring
With 24/7 real-time monitoring, our team of experts ensures your WiFi service continues to exceed guest standards.
Maintenance Services
Implementing a hospitality WiFi network is only half the battle. Our customized maintenance plan ensures hardware and software continue to run in peak condition.
How We Build Better Hospitality Networks
Step 1: Custom Site Survey
We develop a precise visual map of your property to design a network that fits the way your staff and guests connect.
Step 1: Custom Site Survey
Our in-house-trained technicians handle installation quickly and efficiently, allowing for full-coverage, follow-me WiFi.
Step 3: Go Live with 24/7 Monitoring
Our in-house-trained technicians handle installation quickly and efficiently, allowing for full-coverage, follow-me WiFi.
Innovative Hotel WiFi Solutions
Hospitality IoT Solutions
From smart thermostats to mobile key access, our IoT services brings property-wide control onto one secure, scalable platform for hotel management.
Hotel Security Solutions
Smarter security starts here. Our expert-designed surveillance systems are tailored to your property’s unique needs, giving you reliable protection and peace of mind — all within your budget.
Say Goodbye to Bandwidth Problems
No more bottlenecks. No more guest complaints. Our smart bandwidth management tools ensure every user gets their fair share of bandwidth at the speed they need — even during peak usage — and allow you to scale bandwidth up or down as needed.
Everything Your Event Needs to Stay Connected
Make your event seamless with dedicated bandwidth, secure custom networks, onsite IT support, and an easy-to-use Conference Planner that streamlines setup from start to finish.
- Dedicated internet bandwidth
- WiFi or wired connectivity
- Virtual private networks for enhanced security
- Dedicated team of IT specialists during events
- User-friendly proprietary Conference Planner for effortless network setup
Smarter Tools for Hospitality WiFi Management
FUSION Platform
This next-generation IP data and voice network gateway is designed to replace more than six complicated network components with one easily managed device, so you can streamline network management and enhance your users’ experience.
FUSION DASHBOARD
Our proprietary dashboard portal provides clients with an unmatched ability to analyze all components of a network in real time, while also providing direct control over every aspect to ensure optimal internet performance.
FUSION FLEET MANAGER
This ultra-simplified dashboard for Fusion Platform makes it easy for on-site property managers to update users, bandwidth, and security settings in minutes.
OPERATOR PORTAL
This ultra-simplified dashboard for Fusion Platform makes it easy for on-site property managers to update users, bandwidth, and security settings in minutes.
In-Room Technology
Designed for Today’s Guest
TV Casting Solutions from Touchstone 1
Bring the comfort of home to your property with our casting solutions. Let guests stream their favorite content straight to the in-room TV from their own devices — with no app downloads, no logins, and total privacy. Easy to install and even easier to use, with just a quick QR code scan.
Explore TV Casting Solutions
Touchstone 1 SmartRoom
Our fully interactive in-room platform that lets guests stream, explore property services, and even check out, all from their TV. Customizable, user-friendly, and packed with features, it’s the smart way to elevate the guest experience and streamline operations.
Explore Touchstone 1 SmartRoom
