We Don’t Just Manage WiFi — We Redefine It
We’ve spent over two decades proving that great technology is nothing without great people.
So we’ve built a managed WiFi approach that depends on the most advanced technology available—and our greatest asset: human intellect, judgment and foresight.
From the way each network is designed to how it’s installed, monitored, and maintained, we don’t just drop in cookie-cutter tech and walk away. We custom-build each network with care, and we stay actively involved through 24/7 real-time monitoring and support from real people you can actually reach.
Custom Network Design & Installation
Most providers offer the same network whether you’re student housing or senior living. Not us. Our networks are tailored to your property’s architecture, use patterns, and long-term needs — with flexible bandwidth and upgrade paths built in.
The Industry’s Most Trusted Network Monitoring Services
We provide 24/7 real-time monitoring of access points, switches, modems, gateways, bandwidth lines, and more — allowing us to detect and resolve connectivity issues remotely, often before users ever notice a disruption.
Best-In-Class Hardware
We only use the industry’s top-rated technologies, such as the FUSION Platform. This next-generation IP data and voice network gateway is designed to replace more than six complicated network components with one easily managed device, so you can streamline network management and enhance your users’ experience.
24/7 Support and Maintenance
Our in-house support team is available 24/7, every day of the year. Every call is answered by someone who knows your network, has the tools to fix the issue, and can coordinate on-site service when needed—without delays or escalation chains.
No Need for a Rewire
Do you have an older property wired with Cat5 cable? Unlike most managed service providers, we have special technology that enables us to install managed wifi services without having to upgrade your cabling, which can mean up to $1M in avoided upgrade costs.
Create a Lucrative Revenue Stream with Managed WiFi Services
Investing in managed internet services doesn’t just help attract and retain residents, but it can also generate revenue in several ways.
- Charge residents a subscription fee for access to WiFi services
- Partner with local businesses and advertisers to display ads or sponsor WiFi access
- Offer tiered service plans, upgrades, or add-ons to residents for an additional fee
What Are Managed WiFi Services?
Managed WiFi services refer to a comprehensive set of services provided by a third-party provider or managed service provider (MSP) to plan, install, configure, monitor, and maintain a WiFi network on behalf of a business.
Managed WiFi is worth it when it works like it should. It’s not just internet — it’s the peace of mind that comes with handing the whole thing off to experts who manage everything for you.
| Feature | Managed WiFi | Unmanaged WiFi |
|---|---|---|
| Support | 24/7, live human support | You’re on your own |
| Monitoring | Proactive and automated | None |
| Maintenance & Updates | Handled for you | DIY or outsourced |
| Scalability | Built-in | Requires manual overhaul |
| Security | Encrypted, actively managed | Inconsistent or outdated |
| Resident Experience | Seamless, reliable | Spotty at best |
That’s managed WiFi by definition. But how it’s delivered—and who’s behind it—makes all the difference.
Not all providers are created equal. We’ve built our reputation on doing what others don’t: delivering a higher level of connection—real support from a knowledgeable team who doesn’t disappear after the ink is dry.
Custom-Built Managed WiFi Networks in 3 Steps
1. Site Survey
We map your property and design a network for real-life use, not a template.
2. Installation
Our in-house-trained team installs enterprise-grade hardware fast — no subcontractors, no delays.
3. Go Live + Stay Live
With 24/7/365 support and proactive monitoring after your network is up, you’re never left in the dark.
Make Additional Revenue with DIRECTV® Bulk Streaming Service
Provide residents with more ways to access content with DIRECTV Bulk Streaming Service. Using user-friendly technology that’s compatible with virtually any TV, DIRECTV provides live, local, and national channels on all their favorite screens:
- Do away with traditional cable companies and increase your revenue by offering DirecTV for a fee to residents. Apartments and other multi-dwelling properties can make as much $40–$50 per unit in profit.
- NO MORE SATELLITE or technician needed! DirecTV Stream doesn’t require any equipment to be installed.
- Just needs internet — premier service delivered over an existing internet connection.
- Attract and retain more residents — residents will pay more for a superior streaming video service.
Managed WiFi Testimonials
In the wrong hands, the latest technology means nothing. There’s a reason owners and management companies keep wishing they’d found us first. In the last two years alone, 71% of the companies we’ve worked with switched to us because they wanted to sleep better at night and have happy tenants.
WiFi That Works — Always
“We’ve been very pleased with the results from Touchstone 1, and with its 24/7 support services, can ensure that our WiFi service capabilities consistently reflect the high-quality connectivity our residents seek out. By partnering with Touchstone 1, we have also simultaneously been able to boost our community’s level of security with the installation of surveillance cameras allowing staff to maintain a watchful eye on any safety risk requiring immediate attention.” —Nicole Smith of The Crossings at Winter Park
Senior Living Residents, Seamlessly Connected
“Providing a consistent and fast internet connection is something that simply is not up for negotiation in today’s world where virtually everyone, regardless of age or background, seeks to access online services to communicate with the wider world. Partnering with Touchstone 1 has proven to be a pivotal factor in not only providing residents with a service that they can fully trust to carry out daily tasks, such as paying bills or communicating with friends and family, but also has been essential for us in order to run a seamless operation and attract new residents.” —Bernard Krafsig, Director of Information Technology at Bishop Gadsden
