The Sound of Silence. Great Song. Terrible Support Model.
The latest technology means nothing if the support behind it goes silent. That’s where Touchstone 1 comes in.
We don’t just hand over a powerful network and hope for the best — we design it for real-life use and back it with a team that actually shows up. Skilled engineers. Responsive support. No ghosting, no guesswork — just the kind of service that makes you wish you’d found us sooner.
We Don’t Believe in Off-the-Shelf Solutions
After more than two decades and hundreds of thousands of units under our belts, we’ve learned there’s no shortcut to reliability. That’s why we custom-build every MDU network from the ground up — not from a template. Our engineers design, install, and support solutions that truly fit your property and the way your residents live and connect.
Technology Is Only Half the Equation
Yes, we’ve got the smartest gear — enterprise-grade equipment, the FUSION platform, blazing-fast speeds, airtight security. But what sets us apart? The people behind the tech.
From the very beginning, we’ve never lost sight of the human part of the technology equation. It’s why as we innovate, we also elevate — elevating our people and their skills, while elevating your experience and your users’ satisfaction.
Real Support You Can Rely On
We don’t disappear after installation. Our team provides 24/7 live support and proactive monitoring, ensuring you and your residents aren’t left in the dark when it matters most.
We build our reputation not on brand name alone, but by showing up where others fall short — responding promptly, solving issues the first time, designing solutions for real-life use, and supporting your staff, residents, and future growth every step of the way.
What Is MDU Internet?
In internet, networking, and cable services, MDU stands for Multiple Dwelling Unit—also known as multifamily housing. This refers to buildings like apartments or condos where connections are shared or distributed among multiple residences within the same property.
If you’re searching for MDU internet or multifamily internet solutions, you’re in the right place. But fair warning: this isn’t the same cookie-cutter service you’ve seen before.
At Touchstone 1, we design and deliver custom-built, fully managed internet networks that keep entire communities reliably connected — with the speed, security, and support today’s residents expect. Because great technology only matters if it’s backed by the right people — and a commitment to showing up when it counts.
Our Work Speaks for Itself
The property owner of these 3 apartment buildings in Los Angeles decided to switch to Touchstone 1 because we showed how nimble and flexible we were with our set up of the WiFi takeover. They have awarded us more properties after seeing how we did in the project management and set up of their property
A high-end NC Apartment complex was tied to a legacy security provider that simply wasn’t keeping up before partnering with Touchstone 1. Their cameras frequently malfunctioned, their hardware operations were spotty at best, and routine maintenance requests often went unanswered for days. On top of that, network outages during peak hours and sluggish upload speeds made remote monitoring nearly impossible. After repeated complaints from residents and on-site staff—and no meaningful improvements from their old vendor—they decided it was time to switch to a provider that could guarantee both reliability and proactive support.
Industry-Leading MDU Internet Services Since 2003
End-to-End MDU Wi-Fi and Technology Solutions
Managed Service WiFi
Let a trusted partner handle it all — from network design and installation to ongoing monitoring, maintenance, and support. Managed WiFi delivers reliable, high-performance internet without the hassle of managing it in-house.
Offering all-in-one control for modern MDUs, FUSION replaces multiple devices with a single smart gateway that powers fast, secure connections across your entire property. And it gives you the insight and tools to manage it all with ease.
Keep your community safe with surveillance solutions built for multifamily properties — tailored to your layout, scalable to your needs, and easy to manage from day one.
Our Ruckus IoT Suite connects and manages devices across your entire property — from smart locks to thermostats — all on one secure, scalable platform.
Provide your residents with a complete entertainment solution and increase revenue and tenant satisfaction with DIRECTV Bulk Streaming Service®.
Other Services
+With access to the latest in network technologies and two decades of experience providing high-speed connectivity for large building spaces, MDU Internet Services is the solution of choice for countless apartments, MDUs, family, student, senior living, and military housing locations across the United States.
Backed by 24/7 tenant support, MDU Internet Services is able to provide residents with a fast, reliable, and always secure WiFi connection. We also lead the industry in providing a seamless and fast internet installation process.
From overcoming infrastructural concerns such as thick walls or a lack of wiring to serving as a convenient single source of contact for projects requiring multiple vendors, our team is committed to making sure your installation experience exceeds expectations and is completely hassle-free.
